Mint Green T-Shirt

RETURN POLICY

TERM

We offer a return period of 5-7 calendar days (or less depending on the case) from the date your order was delivered to the address provided at checkout. You must notify us of the return within 3 business days of receiving your item through one of our customer service channels listed on this website, providing your invoice or receipt. One of our sales advisors will assist you with the process. – You can also request a return within the return period via email.

CONDITIONS

To be eligible for a return, the item must:

1. Be unused and in the same condition as when you received it.
2. It must also be in its original packaging.
3. There are several types of goods that are exempt from being returned. These include items that are strictly personalized for personal use (such as garments with photographs, images sent by the buyer, personalized messages, among others).

There are some situations where only partial refunds can be guaranteed:

1. Any product that is not in its original condition, is damaged, or is missing parts for reasons beyond our control.
2. Products that are damaged due to misuse.
3. Products that are stained, damaged, dirty, or mishandled at the time of use.

Note: Return shipping costs are your responsibility;  Crosstown will  not be liable for them.

If you wish to return any of our products, you can do so in the following ways:

1. Through our website, by presenting your invoice or ticket, one of our sales advisors will help you in the process.
2. Remember to request the return within the return period by email (3 business days after receiving your order).

PROCEDURE

1. Refund of money (only applies to warranty cases or in cases where the product cannot be repaired or replaced):
2. The refund will be made via transfer (savings account, checking account, savings on hand or other means approved and viable by our company to make the return) approximately within fifteen business days after receiving the product back in our warehouse.
   1. Through payment reversal: fifteen business days after receiving the product at our warehouse. This reversal is handled by your bank; if you have any questions, please contact them directly.
   2. Product exchange (Subject to stock availability at the time of the exchange). Exchanges can only be made for products of equal or lesser value than the original, and any difference will be issued as a coupon for a future purchase in the online store.
   3. If the product(s) are unavailable for exchange, the value of the product(s) will be issued as a coupon for a future purchase. – Coupon for a future purchase (This coupon is valid for six months from the date of issue).

2. Product Exchange (Subject to inventory availability at the time of the exchange). Exchanges are only permitted for products of equal or lesser value than the original. Any difference in value will be issued as a coupon for a future purchase in the online store. If the product(s) are unavailable for exchange, the value of the product(s) will be issued as a coupon for a future purchase.

3. Coupon for making a new purchase (This coupon is valid for six months from the date of creation)